Emergency support
Server or website down?
Our emergency team jumps on outages, hacks and broken updates, even if you are not on a plan with us.
Tell us what has gone wrong and an engineer will start work straight away.
- Websites down or erroring
- Hacked or blacklisted sites
- Email not sending or arriving
- Broken updates or migrations
- Tell us what has gone wrongEmergency formdone
- An engineer picks it upStraight awaydone
- Fix in progressOutage, hack or broken updateactive
- Hole closed, cause explainedSo it does not happen again
How we handle emergencies, for illustration
Emergency request
Tell us what has gone wrong
Short form, straight to our engineers. An engineer will start work straight away.
We are on it
Your emergency request has gone straight to our engineers. An engineer will reply by email and start work straight away. A confirmation is on its way to your inbox.
FAQ
Frequently asked questions
Straight answers. If your question is not here, get in touch and an engineer will reply.
Ask us a questionDo I need to be on a plan to get emergency help?
No. Emergency support is open to everyone, not just plan customers.
What should I tell you?
What has gone wrong, when it started, the address of the site or server and the control panel or platform it runs on. Anything you have already tried helps too. Please do not send passwords through the form; we will ask for access securely.
What happens after I send the form?
Your message goes straight to our engineers. An engineer will reply by email and start work straight away.
Want this to never happen again?
Our plans add 24/7 monitoring, firewall management, malware scans, safe updates and checked off-site backups to every server.