Sites, mail or a whole server offline? We find out why, get you back online and fix the cause so it does not happen again.
Sites, mail or a whole server offline? We find out why, get you back online and fix the cause so it does not happen again.
Every minute offline costs you sales, enquiries and trust. Outages come from crashes, full disks, bad updates, expired certificates, DNS mistakes and network problems.
We find the cause, get your sites and mail back online, then fix the underlying problem so you are not back in the same place next week.
A focused response to get you back online, then make sure it stays that way.
We check the server, services, logs and network to find out exactly why things went offline.
Crashed services restarted, broken settings rolled back and sites brought back as quickly as we can.
Space freed up safely so databases, mail and sites can start working again on a full server.
Wrong DNS records and expired certificates fixed, so visitors can reach your sites again safely.
Firewall blocks, routing issues and provider problems tracked down and worked through with the host.
Once you are back online, we fix the underlying cause and set up checks to catch it next time.
These are the problems behind most of the outages we are called in to fix.
One flat fee per server, with no lock-in. Pay monthly, or pay annually and get 2 months free.
£19£190£19£190£15£150 Per Server / MonthPer Server / Year + £50 One-Off Setup + Free Setup
Monitoring and care for a single server or a small site.
£39£390£39£390£29£290 Per Server / MonthPer Server / Year + £35 One-Off Setup + Free Setup
Full management for busy servers that host live client sites.
£69£690£69£690£49£490 Per Server / MonthPer Server / Year + £15 One-Off Setup + Free Setup
Front of the queue cover for servers that can never go down.
Emergency work is £60 an hour, or £45 an hour on Fortress and Pro plans. The first hour is paid when you send your request, and bigger jobs get a clear quote first.
Yes. We work with servers at most providers, and we can deal with your host on your behalf if the problem is on their side.
The address of the site or server, the control panel it runs on, and how we can get secure access. Please do not send passwords by email.
A plan includes monitoring and alerts, plus updates and checks that catch most problems before they take you offline.
Send us an emergency request and it goes straight to our engineers as urgent.
